Track Your Order
I. LOCAL SHIPPING
Standard Local Shipping
Our Philippine shipping costs are at a fixed rate of Php 150. For orders within Metro Manila, please expect your packages within 2 to 3 working days. For orders outside of Metro Manila, allow 3 to 7 working days.
To follow your package in real-time, kindly input your package's tracking number here on XPost's tracking page: https://www.xpost.ph/track. We include the tracking number in the shipping confirmation email we sent you!
Same-day Local Shipping
Our same-day shipping costs are at a fixed rate of Php 250. This service is only available in Metro Manila, from Monday to Saturday* (excluding national holidays).
*There are Saturdays when our HQ is closed because of our pop-ups and events in other parts of the city. Kindly check our social media pages (Facebook or Instagram) to see announcements on changes to our HQ & showroom schedule.
To receive your package on the same day, confirm your order before 12 NN. For orders that chose same-day shipping but did not make the noon cut-off (12 NN), we will ship them out on the following working day.
Once we ship your order out, you will receive a text message from Lalamove with the tracking link.
II. SHOWROOM PICK-UP
If you chose this option at checkout, you would have to drop by and pick your order/s up at the Rags2Riches, Inc. HQ (input this location name on Google Maps and Waze!) with the address 87 Sct. Fuentebella, Barangay Sacred Heart, Quezon City. We are just near Tomas Morato!
We are open from Monday to Saturday, from 8:00 AM to 4:00 PM (excluding non-working holidays). But there are Saturdays when we close because of our pop-ups and events in other parts of the city. Kindly check our social media pages (Facebook or Instagram) to see announcements on changes to our HQ & showroom schedule.
Please give us 24 hours from the time you ordered to prepare your package.
III. STORE PICK-UP (UP TOWN CENTER)
This option is only valid for a minimum order of Php 1,500.
If you chose this option at checkout, you would have to drop by and pick your order/s up at the Rags2Riches (R2R) store in UP Town Center. Your order will also be ready for pick up on the coming weekend or next, depending on when you placed your purchase because products travel from our HQ to the store every Friday afternoon.
For example, if you placed your purchase on a Monday, your order would be at the store by Friday afternoon. But if you ordered it on a Saturday or Sunday, it would arrive at the store by the next weekend. With this system, you can get your order at the store by at most a week.
Our store ambassadors will also send you a text message when it is ready for pick-up. When you arrive at the store, present your order number to the store ambassadors in charge.
The R2R store is on the 1st Level, Phase 1 Building of UP Town Center, across Happy Lemon and Giordano. You may check the mall hours here.
IV. INTERNATIONAL SHIPPING
We ship worldwide via FedEx. Please allow 5 to 10 working days for international orders to be delivered. The shipping fee is computed at checkout.
Product prices displayed are exclusive of duties and taxes. We currently ship all items Delivery Duty Unpaid (DDU), which means we cover the cost of shipping your order. But all additional taxes, import fees, and surcharges levied by destination countries are the responsibility of the customer. We are unable to provide an estimate of these charges as it depends on the country's rules and regulations.
Feel free to email us at email@example.com if you have any concerns regarding your shipment.