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Sample Sale Quirk & Damage: Sample only used for product shoots and in good condition
Why it exists: Because samples exist! In our quest to create beautiful products, we go through experiments and iterations until we get to the final collections!
So every so often, we accumulate a small closet-full of samples. These samples are just hanging out in our HQ being awesome; but without people to love them (yet), they are not really living their best lives.
This is why we have sample sales. And we only do it once in a while (like, once a year).
OH, and the thing about samples...
They are perfectly imperfect. They are some version or iterations of final products so they have some slight spots, a few quirks, unique colors, and other things that give them character. They are also mostly priced just to cover some costs of making them.
As many of these items are one-offs, there will be no returns or exchanges. All sales are final. :)
Your R2R On Repeat piece is sewn by artisans and made using carefully selected textiles. Here are the ways to make it last:
1. Hand wash with care using mild detergent and room temperature or cold water. Do not wring. Air dry only. Wash color, denim, and whites separately.
2. If machine wash, use a delicate or short cycle with lukewarm or cold water. Mild detergent is best.
3. For items with embroidery: Embroidered part should always be ironed on the reverse side, in between two pieces of cloth. Do not wet the embroidery prior to ironing. Do not use a steam iron.
4. For items with indigenous textiles or textile treatments such as weaving: As these are mostly handwoven, some parts may loosen or snag. Avoid getting it in contact with sharp or abrasive objects.
Payment & shipping
Other things to note
For more questions, please check our FAQ page
We accept requests for customized and made-to-order versions of our existing bags, clothes, and home accessories designs.
Customization scope:
Not included in the scope: Significant changes from the original designs will not be accepted. This customization is for regularly priced individual orders only (sale items not included). For wholesale or corporate orders, kindly contact us at yourfriends@rags2riches.ph.
Important note: Strictly no refunds, exchanges, nor returns for customized items.
Lead time: Between five (5) to 20 days, depending on the availability of materials. If your product is already for pre-order, the lead time will follow the pre-order lead time.
Customization fee:
The customization fee will be charged on top of the standard price of the item.
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